Shipping policy

Shipping Destinations

We ship our products using regional parcel couriers with tracking where available.

We currently offer delivery to the following  EU countries:

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Slovenia, Spain, and Sweden.

Orders to destinations outside the countries listed above cannot currently be processed. Tracking information will be provided by email after dispatch where tracking is available for the applicable shipment.

1. Order Processing & Handling

  • Orders are generally processed within 2–3 business days (Monday to Friday, excluding public holidays).
  • Once an order has been dispatched, shipping and tracking information will be sent to the email address provided with the order where tracking is available.

2. Delivery Times & Shipping Costs

  • Estimated Transit Time: Standard courier delivery typically takes approximately 5–12 business days after dispatch, depending on the destination and carrier. Delivery times are estimates and may be affected by circumstances outside our reasonable control.
  • Shipping Costs: Free standard shipping is provided to all currently supported destinations.
  • Nothing in these estimated delivery times affects any mandatory delivery rights available to consumers under applicable law.

3. Parcel Tracking

Where tracking is available, a tracking number or tracking link will be provided after dispatch. Courier tracking information may take up to 24 hours after dispatch to become available or update online.

4. Delivery, Loss & Damage in Transit

Where delivery is arranged by us, responsibility for loss of or damage to the goods remains with us until you, or a third party designated by you other than the carrier, acquire physical possession of the goods, except where applicable law provides otherwise.

If your shipment appears to be lost, arrives damaged, or has not arrived within the expected delivery period, please contact us at info@pawdeluxe.eu so that we can investigate the shipment and provide any remedy required under applicable law.

5. Shipping Address & Failed Delivery

Customers are responsible for providing complete and accurate delivery information when placing an order. Please check your shipping address carefully before completing your purchase and contact us as soon as possible if you notice an error.

Where a delivery cannot be completed because of an incorrect or incomplete address provided by the customer, refusal to accept delivery, or failure to collect a shipment where collection is required, the customer may be responsible for reasonable additional shipping, return, or re-delivery costs resulting from those circumstances, to the extent permitted by applicable law. This does not affect the customer's mandatory statutory rights.